You can return defective Retroid Pocket Minis until March 14, but there is a condition.

The Retroid Pocket Mini, a highly anticipated device among video game enthusiasts, has generated dissatisfaction among its users due to screen issues that have affected its performance. Some users have even found themselves unable to play the titles they desire. In response to these complaints, Retroid has decided to offer an extended return window from March 8 to March 14, albeit with a significant limitation: only 200 overseas customers will have the option to return the product. After this period, no further returns will be accepted.

The company made this announcement through its Discord channel. Many users have reported incompatibilities with certain filters that disrupt the scan lines, resulting in a less than satisfactory visual experience. From a technical standpoint, it has been observed that the output is at a lower resolution than the promised 960p, which is stretched to fit the screen. While some do not notice this inconvenience, those seeking a retro experience true to the original have expressed their dissatisfaction. Users who do not use CRT filters or grid lines do not seem to experience many issues, but those attempting to capture a specific look find their expectations frustrated.

Retroid has requested that only those who are genuinely affected by screen-related issues make use of this return option, due to the costs involved in the process. As compensation, the company will provide all Retroid Pocket Mini users with a $10 coupon that can be used on the upcoming Retroid Flip2 console and the Retroid Classic.

The news has sparked controversy, with many fans criticizing the company for having shipped a product with defective hardware, while others feel that the $10 compensation is an insult to loyal customers. Retroid is known for manufacturing portable video game consoles, primarily geared towards retro titles.