Hackers disable tracking devices and panic alarms in prison vans.

A cyberattack has affected Microlise, a provider of tracking devices, disrupting the tracking systems used for monitoring prisoners. This software is crucial for Serco, a government contractor, as it is responsible for ensuring the safety of its staff and overseeing the location of prisoners.

Microlise offers a comprehensive asset management ecosystem for various companies with truck fleets, but the recent intrusion also impacted the panic alarm systems installed in Serco's vans and in the express courier company DHL, leaving these fleets without tracking capabilities.

The company has informed the London Stock Exchange that it is working diligently to restore the affected services. Reports indicate that teams were sent out to perform their duties without proper security measures. In response, Serco has implemented contingency plans, which include contacting their base every 30 minutes, using paper maps by staff, and ensuring that mobile devices are charged.

Serco admitted to being impacted by this cyber incident and assured that measures have been taken to mitigate the impact on its prisoner escort services in collaboration with the Ministry of Justice. Microlise has confirmed that some systems have already been restored and has hired cybersecurity specialists to ensure the complete recovery of all affected systems.

Additionally, Serco has faced criticism in the past for failing to place tracking devices on hundreds of prisoners who were released early, sparking a debate about its performance in tagging contracts. This history of issues has led to calls for the company to be held accountable for its actions.

With a significant number of government contracts, Serco recently launched its first 'smart prison' in the UK, HMP Fosse Way, which incorporates advanced technology such as in-cell devices and state-of-the-art scanners to prevent the entry of contraband.