Sprinklr lays off 500 employees due to disappointing business performance.
Sprinklr has reduced its workforce by 15%, which amounts to approximately 500 employees, due to the company's performance not meeting expectations.
The American company Sprinklr, which offers a customer experience management platform to global brands, has decided to lay off approximately 15% of its workforce, amounting to around 500 employees. This adjustment is due to business results not meeting expectations, according to statements from the company. These layoffs come less than a year after a 3% reduction in its workforce last May, and following a previous 4% decrease in 2023 that affected about 200 workers in total.
Headquartered in New York, Sprinklr has over 1,800 clients worldwide, including Microsoft, P&G, and Samsung. The company has begun notifying affected employees about the layoffs this week. A spokesperson for Sprinklr mentioned that the company will focus on rebalancing its investments, talent, and resources to provide better service to its clients and partners, helping them maximize the value of its AI-powered platform.
It was highlighted that this restructuring will not affect C-level positions. Additionally, the company will continue to hire in priority areas, aligning with its "strategic priorities." Last week, Sprinklr appointed Jan Hauser, a former PwC partner, and Stephen Ward, former CEO of Lenovo and founding member of C3.ai, as new directors on its board, in a context of renewed focus on developing AI-driven experiences.
On the other hand, it was announced that Ed Gillis, a current board member and chairman of the audit committee, will step down at the end of March after having served since November 2015. According to the company's last annual report published in March of last year, Sprinklr had 3,869 employees, of which 2,276 were in India and 787 in the United States.
The spokesperson assured that significant support will be provided to departing employees, recognizing their contributions to Sprinklr and assisting them in their transition. Recently, other companies such as Workday, Okta, Sonos, and Cruise have also announced staff cuts amid the economic challenges organizations face due to dynamic market changes.
