Meta acknowledges that it is mistakenly removing too many posts.

Meta is facing issues with content moderation on its applications, according to a senior executive of the company. Nick Clegg, President of Global Affairs at Meta, told the media that error rates in moderation are still too high and committed to improving the precision and accuracy in enforcing its policies.

Clegg acknowledged that during the implementation of the policies, error rates are excessive, hindering the freedom of expression the company seeks to promote. "Often, harmless content is removed or restricted, and many individuals are unfairly penalized," he commented during a conference call. He also lamented the decision to aggressively remove posts related to the COVID-19 pandemic, noting that this decision was influenced by pressure from the Biden administration, as mentioned in a recent appearance before the House Judiciary Committee, which is chaired by Republicans.

Clegg pointed out that the rules were very strict during the pandemic, and reflecting on this, he admitted that they may have overmoderated. "No one knew how the pandemic would play out," he said, adding that users have expressed concerns about over-moderation and errors that result in the removal of innocent content.

Clegg's statements indicate that, despite investing billions of dollars in moderation in recent years, Meta's automated systems have failed in some cases. Recently, there have been discussions about moderation failures on Threads, with the company publicly apologizing for suppressing photos related to former President Donald Trump and his experiences during an assassination attempt. Additionally, its own Oversight Board has warned about the risk of overly removing political speech ahead of the U.S. presidential elections.

To date, Meta has not announced significant changes to its content rules since the election, although it seems that important modifications are on the horizon. Clegg described the norms as a "living document that is constantly evolving." When asked about Zuckerberg's recent dinner with Trump and whether the company planned to resist government pressure in terms of moderation, Clegg avoided directly answering, noting that administrations are still being formed and discussions are at a high level. He emphasized that Zuckerberg is interested in actively participating in the necessary debates to maintain the United States' technological leadership, especially considering the geopolitical uncertainties and the crucial role artificial intelligence will play in this context.